This Shipping & Delivery Policy explains how Bluemoon Exporters, operating under the trade name S K FURNITURE HOURSE (managed by Proprietor SHAROZ KHAN), fulfils and delivers orders placed on our online fitness store. It supplements our Terms of Service and should be read alongside our Return Policy and Refund Policy.
1. Service Area
We currently ship orders to serviceable PIN codes across India, including metros, tier-2 and tier-3 cities, and towns covered by our courier partners. Delivery availability is confirmed at checkout based on your PIN code. We do not ship internationally at this time.
If your PIN code is not serviceable, you will be notified at checkout and will not be able to complete the order. We are continually expanding our delivery network and recommend checking again in the future or contacting us for assistance.
2. Order Processing and Dispatch
Once your order is confirmed and payment is verified (for prepaid orders), we typically process and hand over your package to our courier partner within 1–3 business days. Business days exclude Sundays and public holidays in India.
Processing times may be longer during:
- Peak sale periods, festivals, and national holidays
- Severe weather or logistics disruptions
- High order volume or temporary stock shortages
- Additional verification required for high-value or COD orders
You will receive an order confirmation by email and/or SMS after placing your order. A shipping confirmation with tracking details is sent once your package is dispatched.
3. Shipping Charges
Our standard shipping rates for deliveries within India are as follows:
- Free shipping on all orders with a cart subtotal of ₹999 or above (before taxes, where applicable)
- Flat shipping fee of ₹79 on orders below ₹999
Shipping charges are calculated automatically at checkout based on your cart subtotal before you confirm payment. Promotional free-shipping offers, if any, will be displayed at the time of the promotion and may override standard rates.
Shipping fees are non-refundable except where a return or cancellation is due to our error, a defective product, or non-delivery attributable to us, as described in our Refund Policy.
4. Estimated Delivery Timelines
After dispatch, estimated delivery times depend on your location and courier serviceability:
- Metro cities (e.g. Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune): typically 3–6 business days from dispatch
- Other urban and semi-urban areas: typically 5–8 business days from dispatch
- Remote or hard-to-reach PIN codes: typically 7–12 business days from dispatch
These timelines are estimates only and are not guaranteed unless expressly stated as part of a specific promotional commitment. Actual delivery may vary due to courier capacity, local conditions, or factors outside our control.
5. Cash on Delivery (COD)
Cash on Delivery is available on eligible orders and PIN codes, subject to order value limits set by us or our courier partners. With COD, you pay the full order amount — including product price, shipping, and applicable taxes — in cash or via UPI at the time of delivery, as accepted by the delivery executive.
We reserve the right to disable COD for certain products, locations, or customers based on delivery history, failed delivery attempts, or fraud prevention measures. Repeated refusal of COD deliveries without valid reason may result in COD being disabled on your future orders.
6. Order Tracking
Once your order is dispatched, we share tracking information via SMS and/or email, including a tracking link or airway bill (AWB) number where available. You can use this information to monitor your shipment on the courier partner's website or app.
If you do not receive tracking details within 3 business days of order confirmation, or if tracking shows no movement for an extended period, contact us at trade@bluemoonexporters.com or +91 98209 34721 with your order number.
7. Delivery Attempts and Receiving Your Order
Our courier partners typically make up to 2–3 delivery attempts. To ensure smooth delivery:
- Provide a complete address including house/flat number, street, landmark, city, state, and correct 6-digit PIN code
- Ensure your mobile number is active and reachable for delivery coordination
- Make arrangements for someone to receive the package, or authorise a neighbour/security desk where appropriate
- Inspect the outer packaging at delivery and note visible damage with the courier before accepting, where possible
If delivery fails due to incorrect address details, repeated unavailability, or refusal without valid cause, the shipment may be returned to us. Re-shipment may incur additional shipping charges, or a refund may be issued minus outbound and return freight, at our discretion.
8. Split Shipments and Partial Orders
In rare cases where items from a single order are sourced from different locations or have varying dispatch readiness, we may ship products in separate packages at no additional shipping cost to you. You will be notified if this applies to your order.
If an item in your order is out of stock after confirmation, we will contact you to offer a replacement, wait for restocking, or issue a partial refund for the unavailable item.
9. Damaged or Missing Items in Transit
If your package arrives visibly damaged, tampered with, or with missing items, please:
- Take photographs of the outer packaging, shipping label, and product condition
- Contact us within 48 hours of delivery with your order number and evidence
- Retain all packaging materials until your claim is resolved
We will investigate with our courier partner and offer a replacement or refund in accordance with our Return Policy and Refund Policy.
10. Non-Delivery and Lost Shipments
If tracking indicates delivery but you have not received your order, notify us within 48 hours. If a shipment is confirmed lost in transit, we will offer a replacement (subject to stock) or a full refund including shipping charges paid.
For delayed but in-transit shipments, we will coordinate with the courier and keep you updated. Delays caused by weather, strikes, local restrictions, or remote-area logistics do not automatically qualify for cancellation while the package remains in transit, but we will assist in expediting where possible.
11. Address Changes and Order Modifications
Address changes can only be accommodated before your order is dispatched. Contact us immediately with your order number if you need to update delivery details. We cannot guarantee changes once the package has been handed to the courier.
Product changes, additions, or removals after order placement are not guaranteed and may require cancellation and re-ordering at current prices.
12. Force Majeure
We are not liable for delivery delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, government restrictions, transport strikes, or widespread courier network disruptions. We will notify affected customers and work to fulfil or refund orders as soon as conditions allow.
13. Contact Us
For shipping enquiries, tracking support, or delivery issues:
SHAROZ KHAN — Proprietor
S K FURNITURE HOURSE (trading as Bluemoon Exporters)
Plot 24, Export Promotion Zone, Mumbai 400001, Maharashtra, India
Email: trade@bluemoonexporters.com
Phone: +91 98209 34721
Business hours: Monday–Saturday, 10:00 AM – 7:00 PM IST