Bluemoon Exporters ("we", "us", or "our") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the choices available to you when you visit bluemoonexporters.com, submit inquiries, request quotations, or otherwise engage with our export services.
1. Who We Are
Bluemoon Exporters is an international export company registered and operating from India, supplying agricultural products, spices, food products, textiles, handicrafts, and industrial goods to B2B buyers worldwide.
Data Controller: Bluemoon Exporters
Principal Contact: Kanchan
Address: Plot 24, Export Promotion Zone, Mumbai 400001, India
Email: trade@bluemoonexporters.com
Phone: +91 98209 34721
2. Scope of This Policy
This policy applies to information collected through our website, email correspondence, quotation requests, order processing, trade documentation, and any other channel through which you interact with Bluemoon Exporters. It does not apply to third-party websites linked from our site, which are governed by their own privacy policies.
3. Information We Collect
3.1 Information You Provide Directly
We may collect the following information when you contact us or use our services:
- Full name, job title, and company name
- Business email address, phone number, and postal address
- Country of operation and import/export requirements
- Product interests, quantities, specifications, and inquiry messages
- Payment and billing details required to process commercial transactions
- Shipping, customs, and compliance documentation (e.g. tax IDs, import licences)
- Communications you send to us, including emails, forms, and support requests
3.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and referral URLs
- General geographic location derived from IP address
- Cookies and similar technologies (see Section 8)
3.3 Information from Third Parties
We may receive information from freight forwarders, banks, payment processors, trade verification services, and business partners involved in fulfilling your orders or verifying your company credentials.
4. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Responding to inquiries and preparing export quotations
- Processing, fulfilling, and shipping orders
- Preparing invoices, bills of lading, certificates of origin, and customs documentation
- Communicating about order status, shipments, and account matters
- Verifying buyer identity and conducting due diligence for international trade compliance
- Improving our website, products, and customer experience
- Sending newsletters and trade updates where you have opted in
- Complying with legal, regulatory, tax, and customs obligations
- Protecting against fraud, unauthorised transactions, and security threats
5. Legal Basis for Processing
Depending on your jurisdiction, we process personal data on the following bases:
- Contractual necessity — to perform our obligations under quotations, purchase orders, and export contracts
- Legitimate interests — to operate and improve our business, prevent fraud, and maintain trade relationships
- Legal obligation — to comply with export controls, anti-money laundering rules, tax laws, and customs regulations
- Consent — for marketing communications and non-essential cookies, where required by law
6. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information with:
- Service providers — freight forwarders, shipping lines, insurers, payment processors, IT hosting providers, and email services
- Professional advisers — lawyers, accountants, and auditors as required
- Government authorities — customs, port authorities, export control bodies, and regulators when legally required
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
All third parties are required to handle your data securely and only for the purposes we specify.
7. International Data Transfers
As an international exporter, your information may be transferred to and processed in India and other countries where our partners operate. These countries may have different data protection laws than your country of residence. Where required, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms to protect your information during cross-border transfers.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enable essential site functionality and security
- Remember your preferences (such as inquiry list items stored locally in your browser)
- Analyse site traffic and usage patterns through analytics tools
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will obtain your consent before placing non-essential cookies.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including:
- Inquiry records — up to 3 years from last contact, unless a commercial relationship is established
- Contract and order records — for the duration of the contract plus 7 years to meet tax, accounting, and trade compliance requirements
- Marketing data — until you unsubscribe or withdraw consent
- Website analytics — typically up to 26 months, aggregated where possible
After the retention period, data is securely deleted or anonymised unless a longer period is required by law.
10. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include access controls, encrypted connections (HTTPS), secure storage practices, and staff training on data handling. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your data, subject to legal retention requirements
- Restriction — request that we limit how we use your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — where processing is based on consent, without affecting prior processing
To exercise these rights, contact Kanchan at trade@bluemoonexporters.com. We will respond within the timeframe required by applicable law (typically 30 days). You may also lodge a complaint with your local data protection authority.
12. Children's Privacy
Our services are directed at businesses and professional buyers. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact Kanchan and we will delete it promptly.
13. Third-Party Links
Our website may contain links to external sites such as social media platforms, shipping trackers, or partner portals. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be communicated via our website or by email where appropriate. Continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Kanchan — Principal Contact, Bluemoon Exporters
Plot 24, Export Promotion Zone, Mumbai 400001, India
Email: trade@bluemoonexporters.com
Phone: +91 98209 34721