This Refund & Cancellation Policy explains when and how Bluemoon Exporters (trade name: S K FURNITURE HOURSE, Proprietor: SHAROZ KHAN) issues refunds and handles order cancellations. For physical return procedures and exchange eligibility, see our Return & Exchange Policy. For delivery timelines and shipping charges, see our Shipping & Delivery Policy.
1. Overview
We aim to process refunds fairly and promptly. A refund is the reversal of money you paid for an order — fully or partially — back to your original payment method or via bank transfer for COD orders. Refunds may arise from order cancellations, approved returns, non-delivery, duplicate charges, or pricing errors.
2. Order Cancellation and Refunds
2.1 Customer Cancellation Before Dispatch
You may cancel your order before it is dispatched by contacting us with your order number. Upon confirmed cancellation:
- Prepaid orders (UPI, card, net banking, wallet): full refund to the original payment method within 5–7 business days
- COD orders: no payment has been collected; cancellation is confirmed and no refund is required
2.2 Cancellation After Dispatch
Orders cannot be cancelled once shipped. You may refuse delivery on prepaid orders (see our Return Policy). Refund amounts may exclude return logistics costs if refusal is not due to our error.
2.3 Cancellation by Bluemoon
We may cancel orders before dispatch and issue a full refund if:
- The product is out of stock or discontinued
- A pricing or listing error occurred
- Payment verification fails or fraud is suspected
- Your PIN code is not serviceable for delivery
- We are unable to fulfil the order for operational or legal reasons
You will be notified by email and/or SMS. Refunds for cancelled prepaid orders are initiated within 5–7 business days.
3. Refunds After Approved Returns
Refunds for returned products are processed only after we receive the item, complete inspection, and approve the return under our Return & Exchange Policy. Inspection typically takes 2–3 business days from receipt.
Refund amounts may be:
- Full product price — for defective, damaged, or wrong items approved for return
- Partial refund — where only part of an order is returned or item condition reduces resale value
- Excluding shipping — standard ₹79 shipping fee is non-refundable unless the return is due to our error or a defective product; free-shipping orders have no separate shipping charge to refund
4. Refund Methods and Timelines
| Payment Method | Refund Route & Timeline |
|---|---|
| UPI / Cards / Net Banking / Wallets | Credited to the original payment method within 5–10 business days after approval. Bank or wallet processing times may add 2–5 additional days. |
| Cash on Delivery (COD) | Refunded via NEFT, IMPS, or UPI to your bank account within 5–10 business days after approval. Valid account details and ID verification may be required. |
| Store credit (if offered) | Applied to your account for future purchases, valid for 12 months from issue date, if you choose this option and we agree. |
Refund confirmation is sent to your registered email and/or mobile number once initiated. The credit may appear as a separate transaction or reversal on your statement depending on your bank or payment provider.
5. Non-Delivery and Lost Package Refunds
If a shipment is confirmed lost by the courier or cannot be delivered after reasonable attempts, you may choose a full refund (including shipping paid) or a free replacement shipment if stock is available. See our Shipping Policy for reporting timelines.
6. Duplicate Payments and Billing Errors
If you are charged twice for the same order or charged an incorrect amount due to a technical error, contact us immediately with transaction references. Verified duplicate or erroneous charges will be refunded within 5–7 business days.
7. Replacement Instead of Refund
For defective or wrong items, we may offer a free replacement instead of a refund. If you accept a replacement, no monetary refund is issued unless the replacement is also unavailable or unsatisfactory after delivery. Exchange terms are in our Return Policy.
8. Payment Disputes and Chargebacks
Please contact us before raising a chargeback or payment dispute with your bank. We will investigate and resolve legitimate concerns quickly. Chargebacks filed without contacting us may delay resolution and could affect your ability to place future orders, as set out in our Terms of Service.
9. What Is Not Refundable
- Shipping fees on orders below ₹999, unless the refund is due to our error or a defective product
- Products returned outside the 7-day window or not meeting return conditions
- Change-of-mind returns unless explicitly offered in a promotion
- Bank charges, currency conversion fees, or payment gateway surcharges levied by third parties
- Products damaged after delivery due to customer misuse or improper handling
10. Force Majeure
If we cannot fulfil an order due to events beyond our control, we will offer a full refund for undelivered items or the option to wait for fulfilment when circumstances allow.
11. Consumer Rights
This policy does not affect your statutory rights under the Consumer Protection Act, 2019, or other applicable Indian law regarding defective products, deficient services, or unfair trade practices.
12. Contact Us
For cancellation requests, refund status, or billing enquiries:
SHAROZ KHAN — Proprietor
S K FURNITURE HOURSE (trading as Bluemoon Exporters)
Plot 24, Export Promotion Zone, Mumbai 400001, Maharashtra, India
Email: trade@bluemoonexporters.com
Phone: +91 98209 34721
Business hours: Monday–Saturday, 10:00 AM – 7:00 PM IST