We want you to shop with confidence. This Return & Exchange Policy explains when and how you can return or exchange fitness and wellness products purchased from Bluemoon Exporters (trade name: S K FURNITURE HOURSE, Proprietor: SHAROZ KHAN). For refund timelines and payment methods, see our separate Refund Policy. For delivery-related issues, see our Shipping & Delivery Policy.
1. Our Commitment
Bluemoon sells yoga mats, resistance bands, grip trainers, skipping ropes, and related home fitness products to customers across India. If you receive a product that is defective, damaged in transit, incorrect, or materially different from what was ordered, we will work with you to arrange a return, exchange, or replacement in line with this policy and applicable consumer protection law.
2. Return Window
You must initiate a return request within 7 calendar days from the date of delivery. Requests received after this window cannot be accepted except where required by applicable law or where a manufacturing defect manifests after reasonable use within the warranty period stated on the product page.
The delivery date is determined by courier proof of delivery or the date recorded in our order management system, whichever is earlier.
3. Eligible Return Reasons
Returns are accepted for the following reasons:
- Manufacturing defect — product does not function as intended due to a fault in materials or workmanship
- Transit damage — product or packaging arrived visibly damaged due to shipping handling
- Wrong item shipped — you received a different product, size, colour, or variant than ordered
- Missing items or parts — components, accessories, or items listed on the invoice are absent from the package
- Significantly not as described — material difference from the product listing that affects normal use (not minor colour or packaging variations)
4. Non-Returnable Items and Conditions
Returns will generally not be accepted when:
- The return request is made after the 7-day window without a valid legal basis
- The product has been used, exercised with, washed, or assembled beyond reasonable inspection
- Hygiene-sensitive or personal-use fitness accessories show signs of use once opened (unless defective)
- Original tags, seals, retail packaging, or included accessories are missing or damaged by the customer
- Damage results from misuse, improper storage, accidents, or normal wear and tear after delivery
- The item was purchased under a clearance, final-sale, or non-returnable promotion clearly marked at checkout
- The return is for change of mind, fit preference, or ordering error by the customer (unless we offer a goodwill exception)
Yoga mats may be inspected for use marks, odours, or surface wear. Resistance bands and grip trainers must be unused and in factory-sealed or resaleable condition unless defective.
5. How to Initiate a Return or Exchange
- Email trade@bluemoonexporters.com or call +91 98209 34721 within 7 days of delivery
- Use the subject line: Return Request — [Your Order Number]
- Include: your full name, registered mobile number, product name, quantity, and reason for return
- Attach clear photos or a short video showing the issue, product label/SKU, and outer packaging with the shipping label visible
- Wait for our team to review and issue a Return Merchandise Authorisation (RMA) within 2 business days
Important: Do not ship products back without an approved RMA. Unauthorised returns may be refused, and items returned without approval may not qualify for refund or exchange.
6. Return Pickup and Packaging
Once your return is approved:
- For eligible quality or wrong-item claims, we arrange free reverse pickup through our courier partner where serviceable
- Pack the product securely in its original box or equivalent sturdy packaging with all accessories, manuals, and free gifts included
- Remove or cover old shipping labels and affix the return label or instructions provided by our team
- If reverse pickup is unavailable in your area, we may ask you to ship the item via a local courier and reimburse reasonable shipping costs upon receipt of receipts for approved claims
7. Exchanges and Replacements
Where stock is available, we may offer an exchange or replacement instead of a refund — particularly for defective or wrong-item cases. Exchanges are subject to:
- Availability of the requested size, colour, or variant
- Inspection approval of the returned item
- One exchange per order line item unless otherwise agreed
If the replacement item is priced higher, you pay the difference. If it is lower, we refund the difference in accordance with our Refund Policy.
Products marked with a 7-day replacement for defects on the product page qualify for direct replacement within that period when a manufacturing fault is confirmed.
8. Inspection and Approval
All returned products are inspected upon receipt at our fulfilment centre. We check condition, completeness, and whether the return reason is validated. Inspection typically takes 2–3 business days after we receive the package.
If the return does not meet policy conditions, we may decline the return and ship the item back to you, or offer a partial resolution at our discretion. You will be notified of the outcome by email or SMS.
9. Refunds After Return
Approved refunds are processed as described in our Refund Policy. Refunds are initiated only after inspection approval — not at the moment the return pickup is scheduled.
Standard refund timelines: 5–10 business days to the original payment method for prepaid orders; bank transfer (NEFT/IMPS/UPI) for COD orders after account details are verified.
10. Refusing Delivery
For prepaid orders, you may refuse delivery if you no longer want the product or if the package is visibly damaged. Contact us as soon as possible if you refuse delivery. Return shipping and handling costs may be deducted from your refund if the refusal is not due to our error. See our Refund Policy for cancellation details.
11. Consumer Rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019, and applicable e-commerce rules in India, including rights relating to defective goods, deficient services, or misleading product descriptions where such rights cannot be waived by contract.
12. Contact Us
For return authorisations, exchange requests, or return status updates:
SHAROZ KHAN — Proprietor
S K FURNITURE HOURSE (trading as Bluemoon Exporters)
Plot 24, Export Promotion Zone, Mumbai 400001, Maharashtra, India
Email: trade@bluemoonexporters.com
Phone: +91 98209 34721
Business hours: Monday–Saturday, 10:00 AM – 7:00 PM IST